Shipping Policy
Last updated: February 2026
Shipping Partner
All orders are shipped via
SF Express
, one of Asia 's leading logistics providers. SF Express offers reliable tracking and secure handling for fragile items, making it ideal for our handcrafted glass artworks.
Delivery Zones &Rates
Shipping costs are calculated based on your destination. Delivery times are estimates and begin after your order has been produced and dispatched.
| Zone | Estimated Delivery | Cost |
|---|---|---|
| Hong Kong (Local) | 2-4 business days | USD $5 |
| Macau | 3-5 business days | USD $8 |
| Greater China (CN, TW) | 3-5 business days | USD $12 |
| Southeast Asia (SG, MY, TH, VN, PH, ID, KH, MM, BN) | 5-8 business days | USD $15 |
| East Asia (JP, KR, MN) | 5-8 business days | USD $16 |
| South Asia (IN, PK, BD, LK) | 7-10 business days | USD $18 |
| Australia &New Zealand | 7-12 business days | USD $22 |
| North America (US, CA, MX) | 7-14 business days | USD $25 |
| Europe (UK, DE, FR, etc.) | 7-14 business days | USD $25 |
| Middle East (AE) | 7-14 business days | USD $25 |
| Russia &South America (RU, BR) | 10-18 business days | USD $30 |
| Rest of World | 10-18 business days | USD $35 |
Production Time
Each hammer glass painting is handcrafted to order. Production typically takes
7–14 business days
, depending on complexity, size, and current order volume. You will receive an email notification with a tracking number once your order has been dispatched.
Packaging
We take extra care to ensure your artwork arrives safely. Each piece is packed with:
- Custom-fit foam inserts to cradle the glass
- Bubble wrap layers for shock absorption
- Rigid outer box with “Fragile” labelling
- LED light base securely housed in a separate compartment
Tracking Your Order
Once your order is dispatched, you will receive an email with your SF Express tracking number. You can also track your order status in your
account dashboard
.
Customs &Import Duties
International orders may be subject to customs duties and import taxes, which are determined by your local customs authority. These charges are the responsibility of the recipient and are not included in our shipping fees.
Questions?
If you have any questions about shipping, please contact us at
[email protected]
.